Support
How can we help?
Include your store address in the message so we can look at your setup right away.
Getting started
Shopify
- Install Elevox in your Shopify admin.
- Open Online Store → Themes → Customize → App embeds and turn on Elevox. Save.
- Open your store in a new tab. The assistant appears in the bottom corner.
Elevox doesn't edit your theme files. Turning off the app embed removes the assistant from your store.
WooCommerce and MyCashflow
We set these up for you. You'll get one line of code to add to your site, or we add it together with you. In most stores we read your products from the public catalog, so there's nothing for you to connect.
Common questions
The assistant gave a wrong or outdated answer
Email us the question the shopper asked and what the right answer is. We'll correct the source or the assistant's instructions. Answers about products come from your catalog, so check the product page too.
How do I turn it off?
On Shopify, turn off the app embed or uninstall the app. On other platforms, remove the code line or ask us to switch the assistant off.
Billing and cancelling
If you installed Elevox from the Shopify App Store, charges appear on your Shopify bill and uninstalling the app stops them. If you have a direct agreement with us, you're invoiced by Tecsync Oy and can cancel by email at any time. A direct subscription ends at the end of the billing month in which you cancel.
What happens to our data if we leave?
After you uninstall or cancel, we delete your store's data as described in our privacy policy. Email us if you want it deleted sooner or want a copy first.
Security or privacy issue
Email hello@elevox.io with "Security" in the subject line. We treat these before anything else.
Company
Elevox is made by Tecsync Oy, business ID 3201898-5, Seilitie 1 A 8, 90510 Oulu, Finland.