Legal

Terms of Service

Last updated 26 September 2026

These terms apply between Tecsync Oy (business ID 3201898-5, Oulu, Finland, "we") and the business that uses Elevox in its online store ("you"). By installing Elevox or signing an order with us, you accept these terms. Elevox is a service for businesses, not for consumers.

If we have signed a separate written agreement with you, that agreement takes precedence where it differs from these terms.

1. The service

Elevox is an AI shopping assistant for your online store. It answers shoppers' questions, recommends and compares products from your catalog, and hands conversations over to you when a person is needed. We develop the service continuously and may change or remove features. If a change significantly reduces what you pay for, we'll tell you in advance and you may cancel.

2. Trial, prices and billing

• The price and any trial period are shown in the Shopify App Store listing or in our written offer.
• Installed from the Shopify App Store: Shopify bills you on our behalf, and Shopify's billing terms apply to the charges.
• Direct agreement: we invoice you monthly in advance, with payment terms of 14 days net. Prices exclude VAT.
• A subscription runs month to month unless we have agreed on a fixed term. There is no limit on the number of conversations.
• We may change prices with 30 days' notice. The new price applies from the next billing period after that, and you may cancel before then.

3. Your responsibilities

• Keep your product information, prices and store policies accurate. The assistant answers from them.
• Tell shoppers in your own privacy policy that you use Elevox, and link to this service's privacy policy or describe the processing yourself.
• Use Elevox lawfully. Don't use it to sell products that are illegal where you sell them, to mislead shoppers or to send unsolicited marketing.
• Keep the logins to your store and to the Elevox admin safe, and tell us without delay if you suspect misuse.

4. AI-generated answers

The assistant's replies are generated by AI models. We design it to answer from your catalog and your store's own information and to hand over to you when it isn't sure. Even so, it can occasionally give wrong or incomplete answers. The price, availability and terms in your store and at checkout always prevail over what the assistant says. We aren't responsible for a shopper's purchase decision or for your contract with the shopper.

If you notice a wrong answer, tell us and we'll correct it as soon as we reasonably can.

5. Availability and support

We aim to keep Elevox available at all times, but we don't guarantee uninterrupted operation. Maintenance, faults with our providers or your store platform, and events outside our control can cause breaks. If the assistant is unavailable, your store keeps working normally. Support is available by email at hello@elevox.io, as described on the support page.

6. Intellectual property

We own Elevox, its software and its design. You keep all rights to your products, texts, images and brand. You give us the right to use them to provide Elevox to you while the subscription lasts. We may mention your store as a customer only with your permission.

7. Data processing terms

When shoppers use Elevox in your store, you are the controller of their personal data and we are your processor. This section forms the data processing agreement under Article 28 of the EU General Data Protection Regulation.

• Subject and purpose: running the shopping assistant in your store, as described in these terms and in section 3 of the privacy policy. Processing lasts as long as the subscription, plus the deletion period below.
• Data and data subjects: shoppers in your store. The data is conversations, browsing and cart context, contact details shoppers choose to give, and order details after the shopper verifies their email.
• Instructions: we process personal data only to provide Elevox and on your documented instructions. These terms and your settings in Elevox are your instructions. We'll tell you if we think an instruction breaks data protection law.
• Confidentiality: everyone we authorise to process the data is bound to confidentiality.
• Security: we take appropriate technical and organisational measures to protect the data, including encrypted connections, restricted access and encrypted storage at our providers.
• Subprocessors: you authorise the subprocessors listed in the privacy policy. We'll notify you before adding or replacing a subprocessor that processes shoppers' data, and you may object. If we can't resolve the objection, you may cancel. We bind our subprocessors to data protection obligations equivalent to these.
• Transfers: where data is transferred outside the EU/EEA, we use the EU–U.S. Data Privacy Framework or the European Commission's standard contractual clauses.
• Assistance: we help you answer shoppers' requests to exercise their rights, and with security, impact assessments and prior consultations as far as our role allows.
• Personal data breaches: we'll notify you without undue delay, and at the latest within 48 hours, after becoming aware of a breach affecting your shoppers' data.
• Deletion: conversations are deleted automatically 90 days after the last message. When the subscription ends, we delete your shoppers' personal data within 30 days, unless law requires us to keep it. We can give you a copy first if you ask before the subscription ends.
• Audits: we'll give you the information you need to show compliance with this section. You may audit our compliance once a year with reasonable notice and at your own cost, or more often if an authority requires it.

8. Liability

Neither party is liable for indirect or consequential damage, such as lost profit, lost sales or loss of data. Our total liability under these terms in any 12-month period is limited to the fees you paid us for Elevox in the three months before the event that caused the damage. These limits don't apply to damage caused intentionally or through gross negligence, or where mandatory law provides otherwise.

9. Term and termination

• You may cancel at any time. On Shopify, uninstalling the app cancels the subscription. For a direct agreement, email us. The subscription then ends at the end of the current billing month.
• We may cancel with 30 days' notice, or immediately if you seriously breach these terms and don't fix the breach within 14 days of our notice, or if you misuse the service.
• Fees already paid are not refunded, unless we cancel without cause or mandatory law requires a refund.

10. Changes to these terms

We may update these terms. We'll notify you by email at least 30 days before significant changes take effect. If you continue to use Elevox after that, the new terms apply. If you don't accept them, you may cancel before they take effect.

11. Governing law and disputes

These terms are governed by Finnish law. We'll first try to settle any dispute by negotiation. If that fails, the dispute is decided by the Oulu District Court.

12. Contact

Tecsync Oy, Seilitie 1 A 8, 90510 Oulu, Finland. hello@elevox.io